ServiceNow, the AI platform for business transformation, unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. Continue reading ServiceNow unveils new agentic AI innovations to autonomously solve the most complex enterprise challenges
All posts by Sam Heggie-Collins
NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable
While awareness of vulnerability grows, a hidden crisis persists in the UK, with most consumers still unaware of their vulnerable status. The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – an increase of over one million people since 2024. Yet, a significant awareness gap remains. Continue reading NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable
ESP Group Secures NHS Contract
The ESP Group is pleased to announce it has been awarded a contract with the National Health Service (NHS) and National Services Scotland (NSS) to provide essential support services for the NSS National Contact Centre (NCC) until 2027. Continue reading ESP Group Secures NHS Contract
Kore.ai Unveils AI for Process: Transforming Enterprise Business Workflows with Agentic AI
Kore.ai, a global leader in enterprise AI, announced AI for Process, a no-code platform that fundamentally transforms how enterprises automate and optimize knowledge-intensive operations. Continue reading Kore.ai Unveils AI for Process: Transforming Enterprise Business Workflows with Agentic AI
Customer Experience Transforms into a Revenue Powerhouse, Nextiva Survey Reveals
Nextiva, the leading unified customer experience management (UCXM) platform, announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the success and challenges businesses are facing and revealing CX trends for the year ahead. Continue reading Customer Experience Transforms into a Revenue Powerhouse, Nextiva Survey Reveals
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres