Tata Communications, a leading global communications technology player, announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions. Continue reading Tata Communications Readies Kaleyra AI
All posts by Sam Heggie-Collins
Medallia Appoints Mark Bishof as Chairman and CEO
Medallia, Inc., the global leader in customer and employee experience, announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Continue reading Medallia Appoints Mark Bishof as Chairman and CEO
HGS appoints Anshuman Singh as new CEO for HGS UK
HGS, a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the appointment of Anshuman Singh as the Chief Executive Officer for its UK operations. Continue reading HGS appoints Anshuman Singh as new CEO for HGS UK
Enghouse Acquires Aculab
Enghouse Holdings UK Limited, a wholly owned subsidiary of Enghouse Systems Limited, announced it has acquired Aculab PLC, a provider of on-premise and cloud based communications and AI software solutions. Continue reading Enghouse Acquires Aculab
BT Group leans on AI to transform customer service experience
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Altius Group Appoints Head of Contact Centre
Altius Group Limited, the UK’s leading group of boutique business brokers, is delighted to announce the appointment of Roy Wade to the newly created role of Head of Contact Centre. Continue reading Altius Group Appoints Head of Contact Centre