Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the opening of a new CX hub in South Africa to support both new and existing customers. Continue reading HGS Launches Global CX Hub in Cape Town, South Africa
All posts by Sam Heggie-Collins
Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass what’s possible with leading support models or chatbot approaches. Continue reading Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale
Crescendo closes $50 million in total financing with latest round led by General Catalyst
Crescendo, creators of the first augmented-AI CX platform, announced the closing of a series of venture round financings totalling $50 million. General Catalyst, where the company was conceived, led its latest Series C fundraise. Continue reading Crescendo closes $50 million in total financing with latest round led by General Catalyst
Nextiva Introduces Nextiva Workforce Scheduling
Nextiva, the leading unified customer experience management (UCXM) platform, announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform. Continue reading Nextiva Introduces Nextiva Workforce Scheduling
Crescendo acquires customer operations innovator PartnerHero
Crescendo, creators of the first augmented-AI CX platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Continue reading Crescendo acquires customer operations innovator PartnerHero
Serco secures contract to deliver contact centre services for the NDIA
Serco has signed a new contract with the National Disability Insurance Agency (NDIA) to continue providing contact centre services. Continue reading Serco secures contract to deliver contact centre services for the NDIA