Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact centre and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers. Continue reading Avtex Acquires CPI Assets
All posts by Sam Heggie-Collins
Webinar: Shifting Back – How to prepare for whats next in the contact centre
Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak. Continue reading Webinar: Shifting Back – How to prepare for whats next in the contact centre
Outsourcing company BYC Aqua share how to successfully transition to home working
Making the move to home working in the contact centre industry presents a range of unique challenges. BYC Aqua, a proudly South African market leader in Quality Assurance services, has recently completed a successful transition to a 100% remote working strategy for their colleagues, who are now safely working in the confines of their own homes. Continue reading Outsourcing company BYC Aqua share how to successfully transition to home working
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in voice communications, systems integration and managed services announced it provides a contact centre, telephony and a business continuity network to the housing association, South Liverpool Homes (SLH). Continue reading South Liverpool Homes Contact Centre is as Safe as Houses
Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced the company is collaborating with Northampton General Hospital to automate the monitoring and reporting of the medical centre’s oxygen supply to support the treatment of COVID-19 patients. Continue reading Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation
Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service
It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a new survey sponsored by Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service