Webinar: Shifting Back – How to prepare for whats next in the contact centre

Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak.

Contact Centre CLUB

Join TTEC for a forward-thinking webinar with there top CX experts as they conduct a deep-dive into the most useful crisis-inspired innovations we’ve witnessed over the past month.

In this webinar, find out what’s working in the contact centre, what’s not, and what you can do now to move your organisation beyond survival mode.

Watch and listen to this webinar to learn:

  • The top 5 emerging contact centre innovations worth embracing long-term
  • What you should be doing now to disaster-proof your CX and ensure business resilience
  • How to safeguard confidentiality and cybersecurity in hybrid work environments
  • Smart strategies for building a digitally-resilient organisation from the inside-out

Please register here: https://www.ttec.com/emea/resources/webinars/shifting-back-webinar-how-prepare-whats-next-contact-centre

On the Panel:

Neil Russell-Smith – Head of EMEA Marketing at TTEC

Iain Banks – RVP, International Markets at TTEC

Wayne Kay – RVP, Sales, TTEC Digital