Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. Continue reading Insurers neglecting customer service on digital channels, Eptica finds
All posts by Sam Heggie-Collins
Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
To accelerate innovation and address heightened customer demand for its cloud offerings, Genesys, the global leader in omnichannel customer experience and contact centre solutions announced it has created two business units, Genesys Cloud and Genesys Core. Continue reading Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever
At Cisco’s 10th Annual Cisco Contact Center Summit the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact centre—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Continue reading Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever
WEBTEXT Launches Cloud Messaging Campaign Manager (MCM)
WEBTEXT, a leading cloud-based provider of enterprise messaging solutions announced its new cloud Messaging Campaign Manager (MCM) is now commercially available. Continue reading WEBTEXT Launches Cloud Messaging Campaign Manager (MCM)
Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth
Kustomer, the SaaS platform that is reimagining enterprise customer service announced it has added WhatsApp Business to the Kustomer platform and launched its first EU region data center to meet the global needs of its rapidly growing client base. Continue reading Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019
Content Guru, has been awarded “Cloud Telephony Product of the Year” at the highly prestigious Computing Cloud Excellence Awards 2019, for its Customer Engagement and Experience platform, storm®. Continue reading Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019