Capita plc announces that it has agreed to sell its private sector contact centre1 business to Inspirit Capital. This is a continuation of the strategic simplification of the Group, focusing on areas where we deliver complex, differentiated middle and back-office services in large growing markets where demand for technology-enabled transformation is accelerating. Continue reading Capita to sell Private Sector Contact Centre Business to Inspirit Capital
Category Archives: Acquisitions & Mergers
Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Charterhouse announced that it has acquired the Teleware brand and intellectual property rights. The Teleware brand is renowned for its advanced AI agent and customer experience (CX) solutions, built natively for Microsoft Teams. Continue reading Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Corporate Name Announced for Combined Verint–Calabrio Organization
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. Continue reading Corporate Name Announced for Combined Verint–Calabrio Organization
LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
LeadDesk Plc has acquired the Finnish AI-powered translation solution Fluentic from Fluentic Oy in a trade sale. The acquisition strengthens LeadDesk’s product offering for multilingual customer service by adding Fluentic’s AI-based translation solutions that enable customers to deliver consistent customer service across languages with improved efficiency. Continue reading LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
Thoma Bravo Completes Acquisition of Verint
Thoma Bravo, a leading software investment firm, announced that following the completion of its previously announced acquisition of Verint Systems, Inc. (“Verint”) on November 26, 2025, it has combined the global customer experience (CX) automation leader with its portfolio company, Calabrio, to create the industry’s most comprehensive AI-powered CX platform. Continue reading Thoma Bravo Completes Acquisition of Verint