LeadDesk Plc has acquired the Finnish AI-powered translation solution Fluentic from Fluentic Oy in a trade sale. The acquisition strengthens LeadDesk’s product offering for multilingual customer service by adding Fluentic’s AI-based translation solutions that enable customers to deliver consistent customer service across languages with improved efficiency. Continue reading LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
Category Archives: Acquisitions & Mergers
Thoma Bravo Completes Acquisition of Verint
Thoma Bravo, a leading software investment firm, announced that following the completion of its previously announced acquisition of Verint Systems, Inc. (“Verint”) on November 26, 2025, it has combined the global customer experience (CX) automation leader with its portfolio company, Calabrio, to create the industry’s most comprehensive AI-powered CX platform. Continue reading Thoma Bravo Completes Acquisition of Verint
SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
SharpenCX, a leader in AI-driven contact centre solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software. Continue reading SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Automation Anywhere Acquires Aisera
Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. Continue reading Automation Anywhere Acquires Aisera