Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Continue reading Five9 to Acquire Acqueon
Category Archives: Acquisitions & Mergers
NLX acquires ‘voice with visuals’ technology provider Radish Systems
NLX®, the AI platform powering advanced conversational experiences for the world’s most admired brands, announces it has acquired Radish Systems and its patented ChoiceView® technology which seamlessly adds visual interaction on voice transactions to improve efficiency, user experience, and accessibility for customer service inquiries. Continue reading NLX acquires ‘voice with visuals’ technology provider Radish Systems
Pendo Acquires Customer Intelligence Platform Zelta AI
Pendo, the all-in-one product experience platform, announced that it has acquired Zelta AI, a New York City-based startup that automates collection of customer feedback and leverages AI to uncover actionable insights from the data. Continue reading Pendo Acquires Customer Intelligence Platform Zelta AI
ServiceNow acquires Raytion
ServiceNow, the AI platform for business transformation, announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. Continue reading ServiceNow acquires Raytion
Gamma Announces Acquisition of BrightCloud Group
Gamma Communications plc (“Gamma”), a leading provider of technology-based communication services across Europe, announces the expansion of its contact centre and CX expertise and capabilities with the acquisition of BrightCloud Group Ltd (“BrightCloud”), a privately owned company. Continue reading Gamma Announces Acquisition of BrightCloud Group
Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions