Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Category Archives: Acquisitions & Mergers
Aprimo Announces Acquisition of Personify XP
Aprimo, the leader in Digital Asset Management (DAM) and Content Operations, announced the acquisition of Personify XP, a leading content personalization and real-time analytics platform. Continue reading Aprimo Announces Acquisition of Personify XP
Tethr and Awaken Intelligence merge to accelerate contact centre modernisation
Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact centre solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. Continue reading Tethr and Awaken Intelligence merge to accelerate contact centre modernisation
SugarCRM Acquires sales-i
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced it has acquired sales-i, a leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. Terms of the deal were not disclosed. Continue reading SugarCRM Acquires sales-i
Avaya Acquires Edify
Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify
ISON Xperiences expands into UK market with acquisition of EC Outsourcing
iSON Xperiences, a global leader in Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO founded in 2013. Continue reading ISON Xperiences expands into UK market with acquisition of EC Outsourcing