Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Continue reading Nextiva Acquires Thrio
Category Archives: Acquisitions & Mergers
Momentum Acquires Horizon Telecom
Momentum, a leading global managed services provider, announced the successful close of its acquisition of Horizon Telecom, a Netherlands-based global next-gen managed service provider. Continue reading Momentum Acquires Horizon Telecom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
Calabrio, announced their acquisition of Wysdom, the leading experts in AI and virtual agent performance solutions. Continue reading Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
Zendesk signs definitive agreement to acquire Klaus
Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. Continue reading Zendesk signs definitive agreement to acquire Klaus
Salesforce Signs Definitive Agreement to Acquire Spiff
Salesforce has signed a definitive agreement to acquire Spiff, a provider of a new class of incentive compensation management (ICM) software that combines an intuitive low-code UI, the familiarity of a spreadsheet, and a powerful processing engine to drive commissions automation at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Spiff
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse