Smart Communications, a leading technology company focused on helping highly-regulated organizations engage in more meaningful customer conversations, announced its acquisition of Pendula, a trusted provider of intelligent orchestration and digital delivery technology. Continue reading Smart Communications Acquires Pendula
Category Archives: Acquisitions & Mergers
Connect acquires Elerian AI
Connect, an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI optimised contact centres. Continue reading Connect acquires Elerian AI
iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced its acquisition of JumpCrew, a premier provider of outsourced B2B sales and marketing solutions. Continue reading iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
Contentsquare signs definitive agreement to acquire Loris AI
Contentsquare, a global leader in digital analytics, announced it has signed a definitive agreement to acquire Loris AI, a leading conversation intelligence platform. Continue reading Contentsquare signs definitive agreement to acquire Loris AI
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy