Lifesize®, a global innovator of immersive enterprise communication solutions, and Serenova, a leading contact centre-as-a-service (CCaaS) provider, announced they will operate under the Lifesize brand, effective immediately. Continue reading Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders →

CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com acquires CX Company →

Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact centre and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers. Continue reading Avtex Acquires CPI Assets →

Verizon welcomes 390 new employees today after officially closing the deal with BlueJeans Network. Keeping businesses connected has always been a priority for Verizon. Continue reading Verizon officially closes BlueJeans deal →

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience. Continue reading Kustomer Acquires Automation Technology Company Reply.ai →

Zoom Video Communications and Keybase announced that Zoom has acquired Keybase, a secure messaging and file-sharing service. The acquisition of this exceptional team of security and encryption engineers will accelerate Zoom’s plan to build end-to-end encryption that can reach current Zoom scalability. Continue reading Zoom Acquires Keybase and Announces Goal of Developing the Most Broadly Used Enterprise End-to-End Encryption Offering →