Tag Archives: CX Company

CM.com completes acquisition of CX Company

CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company

CX Company named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce CX Company as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading CX Company named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

CX Company appoints Michiel Buitelaar as CEO

As of 1st September, Michiel Buitelaar is CEO of CX Company. Dirk Jan Dokman (co-founder) will assume the position of Chief Commercial Officer. Jaap van Gent (co-founder) will step down from the executive board and assume the position of member of the Supervisory Board. Jeroen Brouwers (cofounder) will remain in his positon as Chief Technology Officer. Continue reading CX Company appoints Michiel Buitelaar as CEO

CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business in Europe

Dirk Jan Dokman, CEO CX Company
Dirk Jan Dokman, CEO CX Company

PRESS RELEASE: CX Company, whose DigitalCX customer engagement platform supports more than 100 million digital customer interactions for over 30 clients in 17 countries, has announced that it will invest €4 million to accelerate its bid for leadership in Europe’s fast-growing digital customer engagement market. Continue reading CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business in Europe

Nikon inspires photographers via Facebook and Twitter

PRESS RELEASE: Nikon has teamed up with social customer engagement specialist, CX Company, to give inspiration and advice to photographers over Facebook and Twitter.  A specially trained team at CX Company’s Digital Customer Engagement Centre in Amsterdam will share tips, tricks of the trade and compliments with customers, building on their already strong relationship with the Nikon brand. Continue reading Nikon inspires photographers via Facebook and Twitter

‘Ask a question’ gives intelligent answers on KLM.com

PRESS RELEASE: Travellers searching the website of KLM, the Dutch national airline, will find it easier than ever before to find the information they need.  Via an ‘Ask a question’ service, travellers will get an immediate single right answer (not a multiple search result) to any question they ask. The service opens a dialogue with each traveller and provides contextual information depending on who they are and what they’re trying to achieve. The ‘Ask a question’ service runs on DigitalCX, the intelligent platform for customer interaction developed by CX Company. Continue reading ‘Ask a question’ gives intelligent answers on KLM.com

CX Company launches DigitalCX to power personalised Customer Engagement across Digital

PRESS RELEASE: Today CX Company announces the launch of DigitalCX, a new digital customer engagement platform that allows organisations to deliver highly personalised self-service, sales and community engagement across every digital channel and any digital device – online, mobile and social. Continue reading CX Company launches DigitalCX to power personalised Customer Engagement across Digital

CX Company partners with Randstad to create omni-channel customer engagement business

The customer engagement and self-service business, CX Company, has partnered with the global recruitment and HR services business, Randstad, to create Randstad Customer Intelligence (RCI). The new business has opened its first customer engagement centre in Amsterdam, the Netherlands, with fifty multi-lingual staff supporting social media management and live-agent customer service for a major international client. Its ambition is to be a dominant player in the global omni-channel engagement business.  Continue reading CX Company partners with Randstad to create omni-channel customer engagement business