Category Archives: Awards

Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine

Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research (MR) announced that TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine

Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution

Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution

[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service

SmartAction, the top-rated virtual agent solution for contact centres, is pleased to announce its implementation with Purchasing Power was awarded the top honor in “Excellence in Self-Service” by Frost & Sullivan at the 15th Annual Frost & Sullivan Customer Contact Awards. Continue reading Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service

ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was presented with the “Best Use of IP” award at the 19th annual Sunday Times Hiscox Tech Track 100 national awards dinner held in London this week. Continue reading ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner