Verint ®, The Customer Engagement Company ™ announced that it has again been recognized for its leadership in workforce management (WFM)—including a perfect score and the highest score by customers for their overall satisfaction with all aspects of their vendor relationship—in DMG Consulting LLC’s new 2019/2020 Workforce Management Product and Market Report. Continue reading Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction in New Market Report
Category Archives: Awards
Results of the 2019 UK National Innovation Awards
At 3pm GMT today (March 26th 2019) Directors’ Club announced the results of their 2019 UK National Innovation Awards. Continue reading Results of the 2019 UK National Innovation Awards
Bosch Service Solutions wins Technology Leadership Award
Well-known consultancy firm Frost & Sullivan has honored Bosch Service Solutions with the Technology Leadership Award for its exemplary best practices customer management BPO (Business Process Outsourcing) in Europe. Continue reading Bosch Service Solutions wins Technology Leadership Award
Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Moxie as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”
Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication. Continue reading Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”