At 3pm GMT today (March 26th 2019) Directors’ Club announced the results of their 2019 UK National Innovation Awards. Continue reading Results of the 2019 UK National Innovation Awards
Tag Archives: Synthetix
Synthetix named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Synthetix as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards. Continue reading Synthetix named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
Automotive giant, Toyota switches their customer experience to top gear
Synthetix are proud to add Toyota, the Japanese multinational automotive manufacturer, well-known for its management philosophy and the world’s first mass-market hybrids, the fifth-largest company in the world by revenue, to our prestige client list. Continue reading Automotive giant, Toyota switches their customer experience to top gear
Synthetix Announces Full Support for New Facebook and Microsoft Chatbots
Synthetix welcomes the announcement by Mark Zuckerberg at the F8 conference in San Francisco regarding Facebook’s Messenger app allowing users to converse with businesses and brands through chatbots. With Omni-channel the buzzword within the customer service industry, Synthetix is delighted about the integration of chatbots into such a powerful social platform as a new way to communicate service to customers. Continue reading Synthetix Announces Full Support for New Facebook and Microsoft Chatbots
Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools
Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money. Continue reading Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools
Right First Time signs key partnership agreement with Synthetix
Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time. Assisting organisations to deliver reduced repeat contact in all channels, Right First Time has become synonymous with high performing First Contact Resolution. Continue reading Right First Time signs key partnership agreement with Synthetix
esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency
esure, one of the largest insurance companies in the UK, has enhanced its online customer service offering by launching a web self-service knowledge-base available on both the esure and Sheilas’ Wheels brand web and mobile channels. Continue reading esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency
Synthetix form key partnership with Premier Business Audio
Leading multi-channel customer service software provider Synthetix has today announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier work with more than 3,500 customers across the UK and Europe, including a host of FTSE 100 companies such as BT, Barclays and Diageo to name but a few. Continue reading Synthetix form key partnership with Premier Business Audio
Synthetix moves to new head offices to support rapid business growth
Synthetix, a leading provider of multi-channel customer service and contact centre software solutions, has today announced that, due to unprecedented growth, it has relocated to a new head office near Stansted, Essex. Continue reading Synthetix moves to new head offices to support rapid business growth