Tag Archives: Synthetix

Synthetix named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Synthetix as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards. Continue reading Synthetix named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards

Synthetix Announces Full Support for New Facebook and Microsoft Chatbots

Synthetix welcomes the announcement by Mark Zuckerberg at the F8 conference in San Francisco regarding Facebook’s Messenger app allowing users to converse with businesses and brands through chatbots. With Omni-channel the buzzword within the customer service industry, Synthetix is delighted about the integration of chatbots into such a powerful social platform as a new way to communicate service to customers. Continue reading Synthetix Announces Full Support for New Facebook and Microsoft Chatbots

Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money. Continue reading Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency

esure, one of the largest insurance companies in the UK, has enhanced its online customer service offering by launching a web self-service knowledge-base available on both the esure and Sheilas’ Wheels brand web and mobile channels. Continue reading esure and Sheilas’ Wheels deploy web self-service knowledge-base to improve customer service efficiency

Synthetix form key partnership with Premier Business Audio

Leading multi-channel customer service software provider Synthetix has today announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier work with more than 3,500 customers across the UK and Europe, including a host of FTSE 100 companies such as BT, Barclays and Diageo to name but a few.  Continue reading Synthetix form key partnership with Premier Business Audio