Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. Continue reading Chubb celebrates industry-breaking contact centre response rates with launch of new video
Category Archives: Corporate News
Over fifty new jobs created to provide national debt advice
More than fifty new jobs will be created in Northumberland and North Tyneside to run a new national debt advice service delivered by Citizens Advice Northumberland and Citizens Advice North Tyneside. The new service is funded by the government-backed Money and Pensions Service (MaPS). Continue reading Over fifty new jobs created to provide national debt advice
Air France embarks on WhatsApp for a more direct relationship with its customers
Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Majorel launches Majorel X as a platform for CX transformation services
Majorel, a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X, as a platform for CX transformation services. Continue reading Majorel launches Majorel X as a platform for CX transformation services
CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Webhelp, a leading global customer experience BPO player, and Gobeyond Partners, a customer journey consulting firm and part of the Webhelp Group, have announced that CX leaders around the globe can now benefit from a new consultancy practice from Gobeyond Partners that will help them gain efficiency and effectiveness improvements in customer satisfaction, channel shift, cost saving and sales conversion. Continue reading CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners