Noetica – A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. Continue reading Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
Category Archives: Corporate News
Tech advice just a call away with the Digital Skills Helpline
Tech assistance and advice is now available through a new free helpline created by Vodafone and social impact organisation We Are Digital. Continue reading Tech advice just a call away with the Digital Skills Helpline
Chubb celebrates industry-breaking contact centre response rates with launch of new video
Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. Continue reading Chubb celebrates industry-breaking contact centre response rates with launch of new video
Over fifty new jobs created to provide national debt advice
More than fifty new jobs will be created in Northumberland and North Tyneside to run a new national debt advice service delivered by Citizens Advice Northumberland and Citizens Advice North Tyneside. The new service is funded by the government-backed Money and Pensions Service (MaPS). Continue reading Over fifty new jobs created to provide national debt advice
Air France embarks on WhatsApp for a more direct relationship with its customers
Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More