PRESS RELEASE: FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. Continue reading FM Outsource launch Cost Reduction Calculator →

PRESS RELEASE: The Poverty Alliance is delighted to welcome Televerde as an accredited real Living Wage employer. The Living Wage commitment provides that everyone working at Televerde, regardless of whether they are permanent employees or third-party contractors on site, receive a minimum hourly wage of £8.45. Continue reading Televerde Celebrates Living Wage Commitment →