The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform, which has its European headquarters in Birmingham, saw strong success across many fronts during the first six months of 2017, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership.
“Businesses are now competing primarily on customer experience, and we see this accelerating consistently across all vertical industries,” said InMoment CEO Andrew Joiner. “Increasingly, traditional techniques like structured surveys or even social listening are failing to give organisations the actionable context and intelligence they need. InMoment’s fundamentally unique approach to understanding the customer by gathering rich data at every interaction post and applying deep analytical models allows us to guide organisations in ways that weren’t possible until recently. When I joined the team earlier this year, I knew we had an opportunity to widen the value gap against our competitors. Today, I’m even more certain that the extraordinary success we’ve already achieved is just the beginning.”
Highlights of the company’s recent accomplishments include:
Financial success: InMoment brought in record levels of new business and new logos, and was significantly ahead on all profitability targets for both Q1 and Q2, outpacing aggressive growth objectives. A sampling of new brands InMoment has added to its roster includes: global media and technology company, Comcast; the provider of unrivaled, technically advanced outdoor products, The North Face; a Fortune 500 e-commerce brand; several European markets for one of the top global foodservice retailers; a leading interactive and digital entertainment company; as well as a multimarket, multibrand global auto manufacturer.
Technology acumen: In April, InMoment was named a Leader in “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.” Forrester’s Wave reports are one of the most respected and rigorous evaluations in the world for technology decision makers. In the report, InMoment achieved the top ranking amongst all providers for Strategy, as well as the highest possible score in 10 of the Current Offering criteria. In June, InMoment was among a select number of companies included in another Forrester publication titled “The Insights Service Directory, Q2 2017,” in recognition of the company’s ability to help clients accelerate speed to action, and impact.
In addition, InMoment’s newly launched, first-of-its-kind technology, Discover™ was recognized as one of the top new products of 2017 by the American Business Awards.
Leadership: In March at the company’s 2017 best practices conference, which exceeded all previous attendance records, InMoment announced new CEO Andrew Joiner, who brings extensive expertise in building market-leading, high-growth global SaaS organizations. Joiner previously served as worldwide head of HP Software’s $250 million customer experience business, and was CEO of a high-growth business unit within HP Autonomy, a pioneer in leveraging unstructured data to power new business applications. InMoment’s founder John Sperry continues to work with the company as chief scientist and chairman of the board of directors.
InMoment also promoted two executives to new positions to drive faster innovation and more efficient growth. JD Nyland, who came to InMoment after heading up analytics product strategy at Adobe, has been elevated to chief product officer and is responsible for all product and engineering on InMoment’s industry-leading core CX cloud platform. Brad Clark, was named executive vice president of solutions and services. A founding employee of InMoment, Clark brings extensive knowledge of the InMoment platform, complex implementations, as well as the successful maintenance and evolution of client initiatives.