Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre
Category Archives: Guest Content
How To Manage A Gradual Return To The Office With Workforce Planning
Guest Post by Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK Ltd… Continue reading How To Manage A Gradual Return To The Office With Workforce Planning
Contact Centre scheduling efficiency: time to try something new?
Managing your contact centre capacity while adjusting to increased home working and customer demand is a balancing act. Scheduling techniques such as the Puzzel optimal net staffing approach and using cloud workforce management solutions can tip the scales in your favour. Continue reading Contact Centre scheduling efficiency: time to try something new?
Placing Data Security at the Heart of Homeworking
At the core of any strong work-at-home offering is the ability to delivery seamless interactions in a manner that’s compliant with data protection norms. While no one is disputing that this is a tough task, consumers expect and deserve nothing less. Continue reading Placing Data Security at the Heart of Homeworking
3 winning strategies for effective employee engagement
As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep frontline staff safe and motivated… Continue reading 3 winning strategies for effective employee engagement
Contact Centre Outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… Continue reading Contact Centre Outsourcing – Time to take a closer look