Vertice, a leading SaaS purchasing and spend management platform, released the industry’s most complete pricing guide into project collaboration software. Continue reading Vertice Unveils First Pricing Guide of Project Collaboration Software
Category Archives: Market Research
One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Twilio, the leading customer engagement platform, has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams. Continue reading One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Conduent Survey Finds Even Digital Channels Need a Human Touch
In recognition of this year’s Customer Service Week, Conduent, a global technology-led business process solutions company, released its 2022 State of Consumer Experience Report. According to the report, 24% of consumers are willing to end association with a brand after just one bad experience. Continue reading Conduent Survey Finds Even Digital Channels Need a Human Touch
Almost 90% of vulnerable customers are struggling to access customer support services
MaxContact has revealed the challenges faced by vulnerable customers seeking support from customer service teams. Continue reading Almost 90% of vulnerable customers are struggling to access customer support services
UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Infinity, the global call intelligence and speech analytics platform, can reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Continue reading UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Airship’s Survey Reveals Companies Still Struggle to Optimize Mobile App Experiences
Airship published its Mobile App Experience Gap Survey report, which spotlights key internal challenges companies of all sizes face in deploying and improving mobile app experiences for their customers. Continue reading Airship’s Survey Reveals Companies Still Struggle to Optimize Mobile App Experiences