Gainsight, the world’s leading Customer Success platform, announced the results of a study on Customer Success trends. Continue reading Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Category Archives: Market Research
Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Exotel, the emerging market’s leading connected customer conversation platform, is excited to introduce its latest survey-driven report titled “Exotel’s CXO Festive Readiness Report.” Continue reading Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
A new customer experience benchmark report from Kore.ai, the world’s leading enterprise AI platform and solutions provider, reveals a growing acceptance for AI-powered intelligent virtual assistants (IVAs) that meet customer service quality expectations. Continue reading Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Geopolitics and broader political uncertainty are now the greatest risk to business growth, according to a survey of more than 1,300 CEOs of the world’s largest businesses. Continue reading Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
In a recent Gartner, Inc. poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative AI, and another 10% have put generative AI solutions into production. Continue reading Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center report. Continue reading Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind