Sitel Group®,one of the largest global providers of customer experience (CX) products and solutions, announces its official transition to Foundever™. Since acquiring Sykes in 2021, the group has solidified its place as one of the top three CX providers in the world. Continue reading CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
Category Archives: Outsourcing
Virgin Atlantic Selects Conduent to Support Customer Experience
Conduent, a global technology-led business process solutions company, announced that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM). Continue reading Virgin Atlantic Selects Conduent to Support Customer Experience
Startek Named on IAOP® Global Outsourcing 100 List
Startek ®, a global CX solutions provider, announced that it has been named on The Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek Named on IAOP® Global Outsourcing 100 List
iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
Sigma Connected South Africa on track for 1,000 job creation target
South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025. Continue reading Sigma Connected South Africa on track for 1,000 job creation target
iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings