GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced the launch of its Control Center, a human-AI operations interface designed to help enterprises scale customer experience (CX) automation while maintaining trust, compliance, and full human oversight. Continue reading GetVocal Introduces Control Center to Help Enterprises Scale AI Across 90 Percent Plus of Customer Conversations
Category Archives: Technology
Vonage and ServiceNow Expand their Partnership
Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) customers. Continue reading Vonage and ServiceNow Expand their Partnership
Orange Business extends its Live Intelligence platform to support enterprises with trusted AI agents
Orange Business announced the launch of Live Intelligence Studio, a new capability within its Live Intelligence platform designed to help organizations step into the Agentic AI era. The platform enables enterprises and public sector organizations to design, deploy and govern autonomous AI agents securely within its trusted infrastructure. Continue reading Orange Business extends its Live Intelligence platform to support enterprises with trusted AI agents
LivePerson Announces Event-driven Orchestration Partnership with Coral Active
LivePerson, a leading provider of predictable conversational AI, announced the launch of LivePerson Sync in partnership with Coral Active, a leader in enterprise contact centre integrations. Continue reading LivePerson Announces Event-driven Orchestration Partnership with Coral Active
Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Centre Workers
Cresta, the unified customer experience AI platform for human and AI agents, announced the launch of Cresta Knowledge Agent, an AI assistant that works alongside human agents, delivering precise answers in real time without the need for human prompting. Continue reading Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Centre Workers
Krisp Brings Industry-First Customer Accent Conversion to Call Centres to Reduce Agent Cognitive Load
Krisp has announced customer-side Accent Conversion, a real-time, inbound Accent AI capability designed to improve agents’ comprehension during live customer calls. Continue reading Krisp Brings Industry-First Customer Accent Conversion to Call Centres to Reduce Agent Cognitive Load