Vodafone Qatar and Microsoft have signed a Memorandum of Understanding (MoU) to facilitate their collaboration offering an end-to-end AI Digital Contact Centre Platform suitable for all organizations that want to modernize their Contact Centre Operations in Qatar. Continue reading Vodafone Qatar and Microsoft agree to offer AI digital contact centre solution
Category Archives: Technology
EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
EvaluAgent, a contact centre quality assurance and performance improvement software, announced that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-stage B2B software companies. Continue reading EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
Freshworks announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. Continue reading Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
UJET, Inc., the world’s most advanced contact centre platform, announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service. Continue reading UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
To meet the rising bar for exceptional customer experiences, Sinch, has launched Smart Conversations, a powerful AI capability integrated into Sinch’s Conversation API. Continue reading Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
NTT Ltd., a leading IT infrastructure and services company, has launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area. Continue reading Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows