Airship, the cross-channel customer experience company, built on its leadership in no-code native mobile experiences by unveiling Airship AI Agents. Continue reading Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Category Archives: Technology
Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
Sanas, the inventor of the world’s first RealTime Speech Understanding Platform and the leading innovator in the use of artificial intelligence-driven accent translation, announced that it has filed a federal lawsuit against Krisp Technologies, Inc. (“Krisp”). Continue reading Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
MaxBill, a global leader in AI-driven billing and customer management software for utilities and service providers, has announced the launch of its AI Self-Serve Portal — a next-generation digital engagement solution designed to transform customer experience across the utility sector. Continue reading MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
RingCentral announces General Availability of AI Receptionist (AIR)
RingCentral, Inc., a global leader in AI-powered business communications, announced the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. Continue reading RingCentral announces General Availability of AI Receptionist (AIR)
Talkdesk launches Travel and Hospitality Experience Clouds
Talkdesk®, Inc. announced the launches of Talkdesk Travel Experience Cloud™ and Talkdesk Hospitality Experience Cloud™. These new customer experience (CX) solutions enable providers to deliver digital-first support powered by agentless artificial intelligence (AI). Continue reading Talkdesk launches Travel and Hospitality Experience Clouds
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX