InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so. Continue reading InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform
Category Archives: Technology
NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
NICE announced Enlighten Actions, which allows organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI. Enlighten Actions brings together Enlighten, NICE’s highly mature and differentiated purpose-built AI for CX, and the generative models from Open AI. Continue reading NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Continue reading Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Dynamic Yield, a Mastercard company, unveiled Element, an exclusive suite of Mastercard applications and extensions integrated into Dynamic Yield’s Experience OS. As consumer demand for personalization continues to grow, brands must differentiate their approach to providing relevant experiences at scale. Continue reading Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalize on digital transformation opportunities. Continue reading Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre