NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. Continue reading NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
Category Archives: Technology
Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
Medallia, the global leader in customer and employee experience, unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence. Continue reading Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
HiOctave, the AI software company helping small and mid‑sized businesses (SMBs) automate and personalize customer experiences, announced its launch and $15M in financing, led by Vinod Khosla and Khosla Ventures. Continue reading HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9
Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Oracle announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. Continue reading Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Pindrop, a global leader in voice authentication, fraud and deepfake detection, announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center. Continue reading Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco