Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment (doc # EUR153005525, October 2025). Continue reading Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
Category Archives: Technology
NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE announced the launch of AI Ops Center, the operational backbone of the NiCE Cognigy platform, designed to keep enterprise AI Agents always-on, reliable, secure, and business-ready. Continue reading NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
Westminster Council first local authority to introduce AI support in its contact centre
Westminster City Council has introduced new AI-powered software in its contact centre to make it easier than ever for residents, businesses, and visitors to get in touch. Continue reading Westminster Council first local authority to introduce AI support in its contact centre
Zoom partners with Oracle to help enterprises scale customer engagement
Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Continue reading Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Launching Today: Infosys Customer Experience Suite for Salesforce
Infosys, a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience Suite for Salesforce. Continue reading Launching Today: Infosys Customer Experience Suite for Salesforce