Category Archives: Technology

Technology

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries

Wordwatch, the unified communications governance and archiving platform, has announced the launch of its expanded compliance suite for regulated organisations: introducing unified capture, data governance and reconciliation as core capabilities in a single, integrated solution. Continue reading Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries →

Technology

The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution

Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution →

Partnerships

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents

Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents →

Technology

Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX

Glassbox, a leading provider of digital experience analytics for financial institutions, announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences. Continue reading Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX →