Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Category Archives: Technology
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, pushing its total funding to $231 million just one year after emerging from stealth. Continue reading Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents
Nurix.ai, the agentic AI company transforming enterprise workflows, announced NuPlay, an interactive voice AI platform built to transform how enterprises engage with customers, streamline operations, and bring cost savings to their businesses. The platform automates over 80% of customer inquiries, while reducing support costs by more than 65%. Continue reading Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents
NiCE Launches CXone Mpower Agents
NiCE announced the launch of CXone Mpower Agents, a ground-breaking innovation that enables fully automated, AI agents to be created and deployed in seconds and immediately work across the customer service ecosystem – from self-service to mid-office approvals to back-end fulfilment. Continue reading NiCE Launches CXone Mpower Agents
Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
Bell Integration, a leading IT services and consulting company, has joined forces with Omilia, a global leader in conversational AI, to deliver a cutting-edge, UK-wide customer experience (CX) solution powered by advanced generative AI. Continue reading Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. Continue reading Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025