Natterbox, the AI-powered contact centre provider, launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty and growth. Continue reading Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
Category Archives: Technology
Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Pegasystems Inc., the Enterprise Transformation Company™, announced it has signed a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). Continue reading Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Airship, the cross-channel customer experience company, built on its leadership in no-code native mobile experiences by unveiling Airship AI Agents. Continue reading Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
Sanas, the inventor of the world’s first RealTime Speech Understanding Platform and the leading innovator in the use of artificial intelligence-driven accent translation, announced that it has filed a federal lawsuit against Krisp Technologies, Inc. (“Krisp”). Continue reading Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
MaxBill, a global leader in AI-driven billing and customer management software for utilities and service providers, has announced the launch of its AI Self-Serve Portal — a next-generation digital engagement solution designed to transform customer experience across the utility sector. Continue reading MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
RingCentral announces General Availability of AI Receptionist (AIR)
RingCentral, Inc., a global leader in AI-powered business communications, announced the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. Continue reading RingCentral announces General Availability of AI Receptionist (AIR)