Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, announced the launch of AI Agent Assist, a new feature within the Intermedia Intelligent Contact Center that helps agents engage more effectively before, during, and after every customer interaction. Continue reading Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Category Archives: Technology
Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration
Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. Continue reading Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration
Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24/7
In today’s fast-paced business landscape, every missed call is a missed opportunity. Aircall, the customer communications and intelligence platform trusted by over 20,000 growing businesses, announces the launch of AI Voice Agent, an intelligent, always-on virtual assistant that ensures businesses never miss a call again. Continue reading Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24/7
MoneyHero Launches AI Agent for Enhanced Customer Service Experience
MoneyHero Limited, a leading personal finance aggregation and comparison platform in Greater Southeast Asia, has launched an AI Agent for customer service, aiming to transform customer experience while driving operational efficiency. Continue reading MoneyHero Launches AI Agent for Enhanced Customer Service Experience
New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 AI Orchestrator which allows organizations to create seamless decision flows and orchestration across multiple bots and vendor solutions to supercharge their digital transformation and future-proof AI investments. Continue reading New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 JourneyIQ, giving businesses the ability to seamlessly track, predict, and optimize every step of the customer journey across all channels, departments, and touchpoints. Continue reading 8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization