Vee24, the leader in transforming Digital Customer Engagement, is proud to announce the launch of its innovative multiparty video chat. Continue reading Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Category Archives: Technology
Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Verint®, The CX Automation Company™, announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. Continue reading Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact centre providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Natterbox Launches AI Call Coaching
Natterbox, a global leader in cloud contact centre solutions, announces the launch of its innovative AI Call Coaching platform. Continue reading Natterbox Launches AI Call Coaching
Zoom and Mitel announce strategic partnership
Zoom and Mitel, a global leader in business communications, announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. Continue reading Zoom and Mitel announce strategic partnership
Centrical Launches Team Performance Central & AI Assistant
Centrical, the leading Performance Experience Platform for frontline employees, announced the launch of Team Performance Central and AI Assistant for Team Leaders. Continue reading Centrical Launches Team Performance Central & AI Assistant