AVANT, a platform for IT decision-making and the nation’s premier Technology Services Distributor, announced a strategic partnership with PolyAI, a pioneer in voice AI and lifelike automation solutions for the contact centre. Continue reading AVANT and PolyAI Announce Strategic Partnership
Category Archives: Technology
ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service
ServiceNow, the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation, today announced a strategic commitment to jointly elevate customer experiences through AI-powered self-service with solutions including ServiceNow Technology Provider Service Management (TPSM). Continue reading ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, announced the launch of its new Language AI FAQ Translation tool. Continue reading Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
IPI introduces Service Recovery solution for Contact Centres
IPI, the Contact Centre specialist and solutions provider, announced the launch of ElasticCX Service Recovery a new cloud-based solution for Contact Centre environments. Continue reading IPI introduces Service Recovery solution for Contact Centres
Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
RingCentral announced that it is expanding its strategic partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX™. Continue reading Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX