Oracle announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. Continue reading Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Category Archives: Technology
Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Pindrop, a global leader in voice authentication, fraud and deepfake detection, announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center. Continue reading Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Aspect, a leader in workforce engagement management, announced its partnership with Cresta, the leading contact centre AI platform for human and AI agents. Continue reading Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Caledonian Sleeper discovers its dream CRM solution with Node4
The Scottish Government-owned Caledonian Sleeper is the only overnight rail journey between Scotland and London. With a rich history dating back over 150 years, the service provides a practical, stress-free way for business and leisure travellers to arrive fresh, relaxed, and breakfasted in the heart of their destination in time for a full day of meetings or sightseeing. Continue reading Caledonian Sleeper discovers its dream CRM solution with Node4
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment (doc # EUR153005525, October 2025). Continue reading Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE announced the launch of AI Ops Center, the operational backbone of the NiCE Cognigy platform, designed to keep enterprise AI Agents always-on, reliable, secure, and business-ready. Continue reading NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale