Kore.ai, a global leader in enterprise AI and agentic solutions, announced a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing investors Vistara Growth, Beedie Capital and Sweetwater Private Equity. Continue reading Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI
Category Archives: Technology
Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Afiniti, a leader and expert in driving AI-powered measurable outcomes for contact centres, announced Outcome Orchestration, a new category of enterprise AI. Outcome Orchestration addresses contact centre operators’ disappointment with the wide and persistent gap between today’s narrowly focused and bespoke AI products and the hard, measurable outcomes businesses truly need. Continue reading Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Medallia, the global leader in customer and employee experience, and Ada, the trusted AI-native customer experience company and creator of the AI Customer Experience (ACX) operating model, announced a strategic partnership and joint solution that unifies Ada’s system of real-time, AI-powered action with Medallia’s deep omnichannel customer experience and operational intelligence. Continue reading Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Crescendo’s New AI Shopping Assistant Converts at 2-4X Industry Average
At NRF 2026, Crescendo announced the launch of its Multimodal AI Shopping Assistant on the Shopify App Store, with chat-to-order conversion rates as high as 58% — roughly four times the industry benchmark of 5-15%. The result transforms chat from a support cost centre into a primary revenue channel, as the same AI that resolves questions can seamlessly guide customers to the right product in the moment. Continue reading Crescendo’s New AI Shopping Assistant Converts at 2-4X Industry Average
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents
Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent quality and AI intelligence feature is integrated within Calabrio ONE, providing a single, vendor-agnostic view of quality performance across human and AI agents. Continue reading Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents
Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing
Vonage, a part of Ericsson, announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud). Powered by Vonage Communications APIs, the new solution embeds popular messaging channels like SMS, WhatsApp, and Rich Communication Services (RCS) directly into the Salesforce platform, making it easier for enterprises to connect with customers via their preferred channels. Continue reading Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing