Zoom announced the general availability of Zoom Workplace, the company’s AI-powered collaboration platform, including new features to help users reimagine teamwork, facilitate connections, and improve productivity — all within the Zoom experience users trust and love. Continue reading Zoom Workplace now generally available
Category Archives: Technology
UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
UserTesting, a SaaS leader in experience research and insights, announced a major milestone with the launch of the UserTesting Feedback Engine alongside significant updates to the UserTestingⓇ Human Insight Platform. Continue reading UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce has announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Continue reading New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Cresta, the end-to-end generative AI platform for contact centres, unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. Continue reading Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Talkdesk announces a deepening partnership with Verint
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
Verint Open Platform Expands Integration with Webex by Cisco
Verint® announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. Continue reading Verint Open Platform Expands Integration with Webex by Cisco