CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth. Continue reading CommBox Secures $15M Investment from PSG, Prioritizing AI in CX
Category Archives: Technology
NICE CLUB ONE sees 150% membership surge, redefining CX loyalty
NICE announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members. Continue reading NICE CLUB ONE sees 150% membership surge, redefining CX loyalty
SugarCRM AI-Driven Solutions Now Available on AWS Marketplace
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced its Sugar Sell Advanced and Sugar Market solutions are now available in AWS Marketplace. Continue reading SugarCRM AI-Driven Solutions Now Available on AWS Marketplace
Medallia named a Leader in Forrester Customer Feedback Management Solutions Wave
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, which evaluated nine providers based on 26 criteria. Continue reading Medallia named a Leader in Forrester Customer Feedback Management Solutions Wave
NICE recognised as the only 2024 Gartner® Peer Insights™ Customers’ Choice for CCaaS
NICE announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). Continue reading NICE recognised as the only 2024 Gartner® Peer Insights™ Customers’ Choice for CCaaS
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centres
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service. Continue reading Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centres