Noble Systems, a global leader in omnichannel contact centre technology solutions announced its recent move to a new multi-purpose office and contact centre facility in Manila, Philippines. Located in the heart of Pasig City’s Ortigas Business District in the newly-opened Ortigas Technopoint 2 building, the new office allows Noble to provide more responsive services and support for the company’s regional and global partners.
“The relocation of our Manila operations is a direct result of Noble’s continued worldwide growth through new customers and acquisitions, including the market’s adoption of our Cloud-based platforms”, says Mark Moore, Noble’s vice president of service and support. “It’s just another step in our evolution as Noble Systems celebrates our 30th anniversary. Our team in Pasig City plays a key role in many areas, including global customer support, and the new office enhances their ability to keep our customers running at maximum efficiency”.
The new office is home to operations for customer support, sales, product development and quality assurance, and currently supports up to 100 team members. The centre utilises Noble’s Omnichannel Contact Centre platform that enables collaboration with any type of agent, either local or remote, using any type of telephony connectivity to create a flexible platform without boundaries. It also features an infrastructure designed to optimise availability and data security, as well as the latest in Noble software and support functionality.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, process automation, workforce management, and gamification. With a portfolio of 195+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market. For more information visit www.noblesystems.com.