Aucera™, the new identity of DialAmerica, one of the nation’s largest privately held customer experience and contact centre providers, announced a strategic partnership with TouchPoint One. Continue reading Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer Experience
Category Archives: Technology
Dixa announces partnership with Ada to deliver nextgen AI-powered customer service experiences
Dixa, the conversational customer service platform, announces its strategic partnership with Ada, the AI-native customer service automation company. Together, the two companies will deliver seamless AI-powered automation across the entire customer journey. Continue reading Dixa announces partnership with Ada to deliver nextgen AI-powered customer service experiences
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Vodafone and Microsoft Corp., announced a new, far-reaching 10-year strategic partnership that leverages their respective strengths in offering scaled digital platforms to more than 300 million businesses, public sector organizations, and consumers across Europe and Africa. Continue reading Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Medallia, Inc., the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023). Continue reading Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Hammer, the global leader in end-to-end contact centre testing and CX assurance, announced the launch of its newest software solution: Hammer Edge. Continue reading Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services