Cognigy, a global leader in AI-powered customer service solutions, announced the launch of its AI Agents for Sales and Marketing interactions. Continue reading Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
Category Archives: Technology
Korean Air to build AI Contact Center with AWS
Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS
Manhattan Associates revolutionises customer service with GenAI powered chatbot
Manhattan Associates announced Manhattan Active® Maven, a specialised Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which adds cutting-edge GenAI capabilities to all Manhattan Active solutions. Continue reading Manhattan Associates revolutionises customer service with GenAI powered chatbot
Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Genesys®, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. Continue reading Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Alvaria Announces Expansion of Avaya Partnership
Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement. Continue reading Alvaria Announces Expansion of Avaya Partnership
Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration