Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
Category Archives: Technology
Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Continue reading Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Launching Today: Infosys Customer Experience Suite for Salesforce
Infosys, a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience Suite for Salesforce. Continue reading Launching Today: Infosys Customer Experience Suite for Salesforce
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys
Tata Communications, a leading global communications technology player, announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. Continue reading Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys
BT and Infobip Expand Partnership to Deliver AI-Powered Communications
BT and Infobip have announced the global expansion of their partnership to deliver AI-powered advanced communication services to multinational businesses worldwide. Continue reading BT and Infobip Expand Partnership to Deliver AI-Powered Communications