AmplifAI, the leading AI-powered platform transforming enterprise contact centre performance, announced it has raised $33.7M in Series B funding and credit facility. Continue reading AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of CX
Category Archives: Technology
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
Glassbox, a leading provider of digital experience analytics for financial institutions, announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences. Continue reading Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
PolyAI launches agentic AI team to drive CX insights and growth
PolyAI announced the launch of three new agentic AI roles — QA Agents, Analyst Agents, and Builder Agents — expanding its platform beyond front-line automation to create an always-on, always-improving team for the contact centre. Continue reading PolyAI launches agentic AI team to drive CX insights and growth
Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
Medallia, the global leader in customer and employee experience, along with Ipsos, one of the world’s leading market research companies, has announced the next step in its partnership with Volkswagen Group UK (VWG UK), a wholly owned subsidiary of Volkswagen (VW) Group. Continue reading Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Clarity, an AI-powered customer-experience and voice-of-customer (VoC) platform for highly regulated industries, has raised $12 million in new funding. Continue reading Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels