ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, announced the launch of a system of purpose-built AI agents designed to run customer service end to end. Continue reading ASAPP Launches Multiple AI Agents Within CXP to Advance Enterprise Customer Service
Category Archives: Technology
Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage, part of Ericsson, announced a renewed partnership with Girls Who Code, an international nonprofit organisation working to close the gender gap in tech. Continue reading Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
NiCE announced that NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report, “The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026,” identifies NiCE Cognigy among the most significant vendors in the market. Continue reading NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
Khoros Launches Iris® AI: Your Messenger Across Every Brand Channel
Less than one year since being acquired by IgniteTech, Khoros announced Iris® AI, an AI-native social media management and brand care platform that unifies social listening, publishing, engagement and analytics into a single intelligent system for Khoros customers. Continue reading Khoros Launches Iris® AI: Your Messenger Across Every Brand Channel
Khoros Launches Aurora AI: A New Dawn for Enterprise Community
Less than one year since being acquired by IgniteTech, Khoros announced Aurora AI, an AI-native reimagining of the Khoros Community platform. Aurora AI is not an upgrade. It is a new platform that uses AI to handle support, product feedback and keep customer communities active without manual moderation. Continue reading Khoros Launches Aurora AI: A New Dawn for Enterprise Community
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. Continue reading NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace