AskNicely, the customer experience platform built for multi-location service businesses, announced two new AI agents designed to help operators move faster on customer feedback without adding complexity or headcount. Continue reading AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management
Category Archives: Technology
Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Afiniti launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centres to optimally manage support issues and protect customer lifetime value. Continue reading Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Capacity, a unified CX Automation Platform, launched the AI Analytics Assistant, a new feature that lets customer experience, contact centre and operations leaders ask questions about interaction data in natural language and get instant answers in the form of visuals, reports and charts. Continue reading Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
Kustomer, the AI-native customer experience platform, announced the new Kustomer Architect, designed to help guide brands through their AI transformation in order to reach the outcomes that matter most to their business. Continue reading Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
At its annual Relate conference, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. Continue reading Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
GoTo Launches GoTo Connect CX Complete
GoTo, the leader in cloud communications and IT, announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. Continue reading GoTo Launches GoTo Connect CX Complete