GoTo, the leader in cloud communications and IT, announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. Continue reading GoTo Launches GoTo Connect CX Complete
Category Archives: Technology
PolyAI opens its Agentic Dialog Platform, making the tech behind complex conversations for hundreds of enterprises available to every builder
PolyAI, the Agentic Dialog Platform for building the conversational enterprise, opened its platform to every builder. Free for the first two months, the technology powering the world’s most demanding customer conversations across 75 languages and 25 countries is now available to any team with an idea and an email address. Continue reading PolyAI opens its Agentic Dialog Platform, making the tech behind complex conversations for hundreds of enterprises available to every builder
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
Quiq Brings AI Agents Into Production Across the Full Customer Journey
Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. Continue reading Quiq Brings AI Agents Into Production Across the Full Customer Journey
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions