Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Category Archives: Technology
CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities
CallMiner, the global leader in CX automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver on-demand agent support with human-in-the-loop oversight. Continue reading CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities
Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership
Medallia, the global leader in customer and employee experience, announced that it has entered into a recapitalization agreement with its lenders that will strengthen its financial foundation for long-term growth. Continue reading Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership
Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
Kraken, the most-loved operating system for utilities, unveiled Autonomous Agents, utility-specific AI agents that orchestrate complex workflows to deliver customer resolutions at scale. Developed in partnership with Sierra, Autonomous Agents combines Sierra’s leading AI customer experience platform with Kraken’s AI-driven operating system, utility data model and deep energy expertise. Continue reading Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
Cresta, the unified customer experience AI platform for human and AI agents, announced a partnership with TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations. Continue reading TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate CX
Atento expands its technology offerings for companies that manage their own CX operations
Atento, one of the world’s leading providers of CRM and business transformation outsourcing (BTO) services, has announced the expansion of its portfolio of solutions designed for companies that choose to keep their CX operations in-house. Continue reading Atento expands its technology offerings for companies that manage their own CX operations