TELUS, Canada’s fastest-growing national telecommunications company, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced the expansion of TELUS’ cloud communications portfolio for Canadian businesses with the introduction of TELUS Business Connect Mobile. The new cloud-based mobile offering makes the features of an enterprise-grade PBX phone system available on smartphones and tablets – eliminating the need for a landline or expensive on-premise equipment. Continue reading TELUS and RingCentral Expand Portfolio of Cloud Communications Solutions to Keep Canadian Businesses Connected
Category Archives: Technology
SPLICE Software Announces Senior Management Changes
SPLICE Software, which specializes in using Big and small Data and Artificial Intelligence to drive customer engagement announced a series of senior management appointments to more effectively manage the core businesses and drive global expansion. Darin M. Reffitt has joined SPLICE as Vice President of Marketing, while Tracy Borreson has been promoted to Senior Vice President of Client Success in light of her expanded responsibilities and accomplishments as SPLICE’s Director of Client Care over the past two years. Continue reading SPLICE Software Announces Senior Management Changes
Unify Powers the Digital Workplace with OpenScape Cloud
Unify, the Atos brand for communications software and services and a key component of Atos Digital Workplace, today introduced OpenScape Cloud, a new offering, delivering cloud-based communication and collaboration for today’s digital workplace. OpenScape Cloud is a highly flexible, personalized solution that enables today’s businesses to more effectively collaborate and drive increased productivity. Continue reading Unify Powers the Digital Workplace with OpenScape Cloud
Real Time Adherence – what’s not to love?
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay… Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Continue reading Real Time Adherence – what’s not to love?
Enghouse & Partners Recognise Success
Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a leading provider of customer engagement and analytics software announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE—all while minimizing the challenges faced when implementing and managing new technology. Continue reading Calabrio Launches Managed Services for Analytics and Workforce Management