Category Archives: Technology

Technology

8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement

8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the upcoming availability of native video functionality for 8×8 Contact Center to enhance speed to resolution and overall customer experiences. Continue reading 8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement →

Technology

CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023

CommunityWFM, one of the premier contact centre workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Continue reading CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023 →

Technology

UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilities into Digital Transformation Solutions

Hyro, the leader in responsible conversational AI for healthcare, and UST, a leading digital transformation solutions company, announced a partnership to enable UST ContineoHealth’s hospital and health system clients to benefit from Hyro’s best-in-class conversational AI assistants. Continue reading UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilities into Digital Transformation Solutions →