Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has announced that its storm® cloud communications platform has been named as a Google Chrome Enterprise Recommended (CER) contact centre solution.
Following a rigorous testing process, Google determined storm met the technical requirements and provides Google Chrome browser and ChromeOS users seamless and secure experiences, driving productivity and powering success.
ChromeOS is an operating system built for the cloud, providing employees with a modern and familiar experience, complete with built-in security, which is fast and simple to deploy. With over 3 billion people using the Google Chrome browser each year, it is strategically important to optimize browser-based apps such as storm. ChromeOS and Google Chrome users can be certain they are benefitting from high levels of quality and stability now that storm is a Google Chrome Enterprise Recommended contact centre solution. storm offers unparalleled accessibility and flexibility, allowing users to connect from any device in any location, making it perfectly suited as a CER solution, and the preferred choice for organizations seeking to establish and manage a remote contact centre.
The latest validation furthers Content Guru’s work with Google, which includes the recent integration of Google Business Messages into the storm platform. The integration allows customers to engage with brands from a wide array of Google-hosted channels, including Google Search, Google Maps and Google Ads, with queries received via Google Business Messages answered by either a virtual assistant within a storm Machine Agent, or a live human customer support representative in a storm contact centre.
“As a cloud-native operating system, ChromeOS is an ideal partner for storm’s browser-based app, ensuring the delivery of seamless and highly secure customer experiences from any location. This synergy enhances productivity and empowers agents to excel.” commented Richard Manthorpe, Product Management Director at Content Guru. “storm surpassed the high standards and technical requirements set by Google for CER solutions, meaning storm users have an optimized experience on Chrome browsers and ChromeOS devices from any location. We take great satisfaction in our unwavering dedication to providing the highest quality experience for our customers through an ongoing commitment to work with trusted partners.”
About Content Guru
Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organizations in over 50 countries, and trusted for mission-critical applications by major organizations, such as AXA, the NHS, Rakuten Communications and the U.S. Government.
For more information, visit: https://www.contentguru.com/