Verint® announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model. Continue reading Verint and Group Elite Communications Announce New Partnership
Category Archives: Technology
Vocare selects Quinyx as Workforce Management Provider
Vocare, a leading national specialist provider of urgent care services has chosen Quinyx as its urgent care workforce management solution. Continue reading Vocare selects Quinyx as Workforce Management Provider
8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
8×8, the world’s first Communications Cloud provider announced new and enhanced capabilities for the 8×8 Virtual Contact Center® solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. Continue reading 8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
Highlight delivers transparency of Skype for Business performance with control over user experience
Highlight has enhanced its Applications, Network and Unified Communications (UC) performance management service to deliver visibility and transparency of Skype for Business behaviour across an ICT estate. Continue reading Highlight delivers transparency of Skype for Business performance with control over user experience
The NHST Media Group Enables Real-time Global Collaboration with Fuze
Fuze, the leading cloud-based communications solution provider for the modern global enterprise, has been selected by The NHST Media Group, Norway’s leading business publisher, to deliver an organization-wide communications platform as part of its new digital transformation strategy. Fuze will power voice and collaboration for the news provider’s team of journalists and employees working across eight global offices. Continue reading The NHST Media Group Enables Real-time Global Collaboration with Fuze
KPN and Content Guru Enter into New Deal with Sanoma
Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma