PRESS RELEASE: Verint® announced the availability of new Customer Experience (CX) consulting and packaged services offerings specifically designed to help companies enhance their own customer experiences across interaction channels and touchpoints. Continue reading Verint Announces New CX Consulting Capabilities, Helping Organizations Enhance Their Customers’ Experiences Across Assisted and Self-Service Channels →

PRESS RELEASE: Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude of benefits to contact center managers and agents alike. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration →

PRESS RELEASE: Empirix announced enhancements to its VoiceWatch service running on the award-winning Hammer Cloud Platform. The Hammer Cloud Platform is Empirix’s market-leading cloud-based testing and monitoring service for pre-production and production environments. Continue reading Empirix Announces Major Enhancement to VoiceWatch →

PRESS RELEASE: Nokia unveiled new machine learning capabilities and expertise to help service providers strengthen the digital customer experience. Designed to help service providers improve business processes and deliver greater value to subscribers, Nokia’s new solutions include Nokia Autonomous Customer Care and Nokia Cognitive Analytics for Crowd Insight software, and the Nokia Analytics Office Services suite, each targeting high-growth segments of the software and services market. Continue reading Nokia bolsters software offering with increased intelligence to improve digital customer care and drive new service provider revenue streams →