PRESS RELEASE: IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK Enterprise Growth Partner of the Year Award by distributor, Westcon-Comstor. The award, which recognises the part that IP Integration has played in successfully selling and supporting Avaya solutions over the past twelve months, was presented during the recent Westcon-Comstor roadshow. Continue reading Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor
Category Archives: Technology
AudioCodes signs EMEA distribution agreement with Nuvias
PRESS RELEASE: AudioCodes, the Voice and Unified Communications Networking Solutions vendor, has signed a pan-EMEA distribution agreement with fast-growing, high-value distribution business Nuvias, following the recent launch of Nuvias’ Unified Communications (UC) Practice across EMEA. Continue reading AudioCodes signs EMEA distribution agreement with Nuvias
Talent Collective recruits Rant & Rave to measure real-time candidate experience
Rant & Rave, the UK leader in real-time customer engagement technology, has partnered with global talent acquisition and management firm, Talent Collective (part of Alexander Mann Solutions), to capture real-time candidate feedback. Continue reading Talent Collective recruits Rant & Rave to measure real-time candidate experience
Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
PRESS RELEASE: NCR Corporation, a global leader in omni-channel solutions announced that Credit Libanais, a leading financial institution in Lebanon, will transform its contact centre with NCR’s innovative technologies. NCR will deliver a high-tech contact centre infrastructure to help Credit Libanais deliver a seamless omni-channel customer experience across its channels. Continue reading Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN announced the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns. Continue reading TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
RingCentral Ranked #1 Cloud Communications Solution Provider
RingCentral, the leading provider of enterprise cloud communications and collaboration solutions announced that Synergy Research Group, an independent market research firm has recognized RingCentral as the #1 worldwide market share leader in both revenue and subscriber seats for Unified Communications as a Service (UCaaS), based on a report published on June 14, 2017. Continue reading RingCentral Ranked #1 Cloud Communications Solution Provider