PRESS RELEASE: IBM and The All England Lawn Tennis Club (AELTC), today unveiled new technologies for The Championships 2017, marking the next phase in the AELTC’s journey, cementing digital as the gateway to their brand with unique data insights and cognitive solutions. Continue reading Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions
Category Archives: Technology
SugarCRM Launches “Hint,” a new Relationship Intelligence Service
PRESS RELEASE: SugarCRM announced SugarCRM Hint (“Hint”). Hint, the debut product from the company’s new Relationship Intelligence product line, automatically searches the web for personal and company information, delivering a wealth of information so customer-facing employees will quickly learn more about their contacts. Continue reading SugarCRM Launches “Hint,” a new Relationship Intelligence Service
Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses
PRESS RELEASE: Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an unparalleled customer engagement platform for businesses. Continue reading Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses
Presence Technology, an Enghouse Interactive company, announces partnership with X-perta
Presence Technology, an Enghouse Interactive Company, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce its new strategic alliance with X-perta, a Brazilian company widely experienced in offering advanced solutions for the industry. Continue reading Presence Technology, an Enghouse Interactive company, announces partnership with X-perta
eGain announces embedded AI knowledge for Cisco Finesse™ desktop
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced eGain Solve™ for Cisco, a cloud-based solution seamlessly integrated with Cisco’s contact center platform and offered as part of the Cisco SolutionsPlus™ program. Continue reading eGain announces embedded AI knowledge for Cisco Finesse™ desktop
Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management
PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. Continue reading Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management