PRESS RELEASE: Communications and IT services company PCI Services are now offering carrier-grade hosted telephony (HT) and unified communications (UC) on a pay-per-seat-per-month basis, making these services accessible to SMEs for the first time. The services allow companies to combine their existing IT infrastructure with Unify OpenScape Enterprise UC software-as-a-service (SaaS) to simplify and improve their business communications and productivity while reducing operating costs. Continue reading PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time
Category Archives: Technology
Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market
PRESS RELEASE: According to a survey conducted by Frost & Sullivan in collaboration with BroadSoft, 90% of telecom providers believe that integrated, cloud-based platforms speed time to market for the delivery of unified communications offerings to business customers. Continue reading Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market
Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud
PRESS RELEASE: Avaya, the market leader in Customer Engagement technologies, announced the launch of its “Powered by Avaya” cloud offering, designed to address the growing needs of mid-market companies for cloud-based communications solutions. “Powered by Avaya” will be made available through wholesale distributors to their channel partners or through selected resellers to deliver solutions direct to their end-user customers. Continue reading Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Pegasystems announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning. Continue reading New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Noble Systems Increases Intellectual Property Holdings with 32 New Patents Issued in 2016
Noble Systems was issued 32 new patents for its contact centre technologies in 2016, continuing its commitment to providing market-leading solutions that meet their clients’ critical needs, and to protecting those technology investments for clients. Continue reading Noble Systems Increases Intellectual Property Holdings with 32 New Patents Issued in 2016