[24]7, a global leader in intent-driven customer engagement solutions, announced that its intelligent chatbot technology, [24]7 Virtual Agent, leads the market with more than 500 intelligent chatbot deployments, across a range of industries including banking, healthcare, insurance, retail, telecom, travel and utilities. Continue reading [24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents
Category Archives: Technology
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels
PRESS RELEASE: NICE announced that organisations can now verify their customers’ identity within seconds regardless of whether they speak with an agent or an Interactive Voice Response (IVR) system, thanks to the company’s launch of its holistic voice-based authentication solution. NICE’s award winning Real-Time Authentication (RTA) solution has been enhanced to seamlessly create and utilise one voice print for each customer to deliver quick and efficient customer service across all voice channels, with no customer effort required. Continue reading Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels
Verint and Tango Networks Partner to Enable Mobile Customer Service Workers
PRESS RELEASE: Verint® and Tango Networks announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations. Continue reading Verint and Tango Networks Partner to Enable Mobile Customer Service Workers
Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
PRESS RELEASE: Semafone, a global provider of call centre data security, has partnered exclusively with SecureCo, an Australian-based payments and compliance specialist, to provide a complete security and payments solution for card-not-present (CNP) transactions within the call centre environment. Continue reading Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
App-ier times ahead for car finance customers
The UK’s fastest growing online car finance broker, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance broker to launch a native mobile app. Created on the back of extensive consumer research, and a six-figure investment, the app will create richer communications between CarFinance 247 and its customers. Continue reading App-ier times ahead for car finance customers