SugarCRM announced premier animal feed supplier Riverina Australia, has selected SugarCRM to supercharge its sales and customer service operations. Continue reading Riverina Selects SugarCRM to Support Sales and Customer Service
Category Archives: Technology
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
8×8 Launches New SMS Fraud Prevention Communication API
8×8, announced the 8×8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8×8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience. Continue reading 8×8 Launches New SMS Fraud Prevention Communication API
Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the general availability of AI Studio. This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support. Continue reading Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform
Dun & Bradstreet and Google Cloud Together Fuel Generative AI Initiatives
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, announced it is collaborating with Google Cloud on generative artificial intelligence (gen AI) initiatives to drive innovation across multiple applications. Continue reading Dun & Bradstreet and Google Cloud Together Fuel Generative AI Initiatives
Mitel Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
Mitel®, a global leader in business communications, announced that it has been named as a supplier on Crown Commercial Service’s Network Services 3 framework (RM6116) on the following lots: Continue reading Mitel Named as Supplier on Crown Commercial Service’s Network Services 3 Framework